Our staff is highly trained to make the process as comfortable as possible. The test is done by inserting a swab into your nostril approximately 1 inch into the nasal passage (midway) with the most visible drainage or the nostril that is most congested if drainage is not present. The swab is rotated several times, removed gently and this process is repeated on the other side.

You will be tested in one of two ways. Rapid-result testing is generally returned in person within 30-45 minutes of specimen collection. Molecular PCR tests are sent to one of our lab partners, which may return results within 24 - 48 hours from the time a sample. Wait times for results may vary based on nationwide demand. When your result is ready, you will receive an email with a link to the OnPatient website.

Yes, all tests must be scheduled. Every individual who wants a test must make an appointment at norcalcovid19testing.com

Proof of identity is required. You’ll also need to show your appointment confirmation, either by email or text message. Be sure to have your mobile phone in case we need to reach you.

You will receive a phone call from CityHealth and your information will be shared with the county Department of Public Health, who will assign a contact tracer to interview you. Your result will also be sent to your through our HIPAA compliant health portal at onpatient.com.
More information about testing positive can be found in multiple languages on the CDC and Alameda County DPH websites:
https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/isolation.html

http://www.acphd.org/2019-ncov/resources-residents/quarantine-and-isolation.aspx

You MUST continue to shelter-in-place and take every precaution not to become infected as well as to not potentially infect others. Your result will be sent to your through our HIPAA compliant health portal at onpatient.com. Please know that a negative result only provides a snapshot in time to determine that at the time of the test, you did not have detectable levels of the virus. This does not mean that within hours of getting the test or by the time that you receive results that you won’t be infected with COVID-19.

• Anyone experiencing COVID-19 symptoms (see below)
• Anyone, regardless of symptoms, who has been exposed to someone confirmed to have COVID-19 within 7-10 days ago
• Anyone who has participated in protests.
• All essential and frontline workers (grocery store, restaurant, delivery drivers, security personnel, construction, etc.)
• All first responders (Firefighters, EMTs, Police, etc.)
• All healthcare workers
  Anyone with chronic medical problems that impact the immune system

There is a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. Some of the common COVID-19 symptoms include:

• Fever or chills
• Cough
• Shortness of breath or difficulty breathing
• Fatigue
• Muscle or body aches
• Headache
• New loss of taste or smell
• Sore throat
• Congestion or runny nose
• Nausea or vomiting
• Diarrhea

If you or anyone else is exhibiting any of the emergency warning signs listed below, seek emergency medical care immediately by calling 911:

• Trouble breathing
• Bluish lips or face
• Persistent pain or pressure in the chest
• New confusion
• Inability to wake or stay awake